We99 Terms and Conditions — Please read before using the platform

Welcome to the we99 platform. These Terms and Conditions ("Terms") form a legally binding agreement between we99 and its users. By visiting our website or mobile app, creating an account, or using any of our services, you are deemed to have accepted these Terms. Please read them carefully before getting started.

1 General Terms & Definitions

In this document, "we99", "we", and "our" refer to the organization operating we99. "User" and "you" refer to any individual registered on or accessing the platform. "Services" refers to the we99 website, mobile app, gaming services, and all associated content.

We99's Terms and Conditions may be updated from time to time. We will post a notice on the platform before any changes take effect. Continued use of the platform will be taken as acceptance of the updated Terms.

2 Account Registration & Eligibility

You must be at least 18 years old to register an account on we99. You are required to provide accurate, complete, and up-to-date information at the time of registration. we99 reserves the right to close any account found to have submitted false information.

• Each individual may hold only one account.
• Multiple accounts cannot be opened using the same mobile number or bank account.
• Keeping your account password confidential is your responsibility.
• Sharing or transferring your account to anyone else is strictly prohibited.
• We99 may suspend an account at any time if suspicious activity is detected.

3 Identity Verification (KYC)

As part of we99's Terms and Conditions, we follow a KYC (Know Your Customer) process to ensure security. You may be required to verify your identity before making a withdrawal or completing a large transaction.

• Scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership.

Failure to provide verification documents on time may result in withdrawal access being temporarily suspended.

4 Deposit, Withdrawal & Payment Policy

We99 supports transactions via Bangladesh's popular mobile banking methods. The following terms apply to all deposits and withdrawals:

• Minimum deposit amounts are subject to specified limits.
• Withdrawals will only be sent to your registered payment method.
• Withdrawals typically take anywhere from 15 minutes to 24 hours to process.
• Withdrawals to third-party accounts will not be processed.
• Suspicious transactions may be placed on hold until verified by we99.

5 Bonuses & Promotional Offers

Every bonus offer on we99 comes with specific wagering requirements. Please read the applicable terms carefully before claiming any bonus.

• The Welcome Bonus applies to first-time deposits only.
• Bonus funds cannot be withdrawn until the required wagering conditions have been met.
• Multiple bonus claims from the same household or IP address are not permitted.
• Cashback bonuses may apply only to specific games or categories.
• Bonuses will be automatically cancelled upon expiry.
• We99 reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Rules & Fair Play Policy

All games on we99 are powered by internationally certified Random Number Generator (RNG) technology, ensuring completely fair outcomes. No player or third party can influence the result of any game.

• The use of bots, scripts, or automation software is strictly prohibited.
• Collusion or any form of coordinated play is strictly prohibited.
• Exploiting game bugs or glitches for unfair advantage is not permitted.
• Winnings may be forfeited if prohibited activity is detected.

7 Responsible Gaming Policy

We99 believes gaming should be a form of entertainment — not a source of income. We encourage all players to game responsibly. The following tools are available on our platform:

• Set daily, weekly, or monthly deposit limits.
• Option to temporarily or permanently exclude yourself (self-exclusion).
• Option to take a cooling-off period.
• Information on support for gaming addiction.

For more details, visit our Responsible Gaming Page visit here.

8 Account Suspension & Closure Policy

We99 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of these Terms and Conditions.
• Provision of false information or evidence of fraud.
• Operating multiple accounts.
• Bonus abuse or system exploitation.
• Prohibited activity or illegal transactions.

Upon account closure, your verified real-money balance will be returned after review; however, any bonus funds may be forfeited.

9 Privacy & Data Protection

We99 handles your personal data with the utmost care. We never sell your information to third parties. To read our full data policy, Privacy Policy Read.

10 Limitation of Liability

We99 is not liable for the following:

• For any game interruption caused by loss of internet connection.
• For issues caused by faults in third-party software or services.
• For any damage that occurs to your personal device.
• Service disruptions caused by force majeure or unforeseen circumstances.

11 Intellectual Property Rights

All content on the we99 platform — including logos, designs, game graphics, text, and software — is the intellectual property of we99 or its licensors. Copying, distributing, or commercially using any content without written permission is strictly prohibited.

12 Amendments & Enforceability of Terms

We99 may update these Terms and Conditions at any time. For significant changes, we will notify you via your account or display a banner on the platform. Continued use of the platform after any update constitutes acceptance of the revised Terms.

Any dispute arising from these Terms will be handled through we99's own arbitration process. If you have any questions or complaints, please contact our support team directly.